Anyone who lost out when travel giant Thomas Cook collapsed can now apply for their refund.
More than 150,000 people were left stuck overseas by the company’s failure, while hundreds of thousands more found themselves unable to go on the holidays they booked.
Any customers who were ATOL protected can submit a claim through the Civil Aviation Authority (CAA) to get their money back.
This could be a full refund for bookings or for costs incurred getting home again for those who travelled from the UK after September 23, BirminghamLive reports.
It could still take a couple of months before you receive the cash back in your bank account, as the CAA are “hoping” to pay all refunds within 60 days of a refund form being received.
How to claim a refund
The information you’ll need to provide is:
- Thomas Cook booking reference
- Departure and return date
- Number of passengers on your booking
- Amount paid
- Date, method and amount of the last payment
If you were abroad when TC collapsed…
If you had to pay for parts of your holiday that were ATOL protected while you were abroad, like transfers or accommodation, you can make a claim to be reimbursed.
You will need to provide itemised receipts for these costs and proof of your payments.
To make a claim click here.
If your replacement flight was delayed by more than four hours or was scheduled more than four hours later than your original departure time, you may be able to make a claim for reasonable expenses.
To check whether you are eligible click here.
If you were due to travel and booked directly with Thomas Cook
If your flights were with Thomas Cook and you paid Thomas Cook by direct debit for any part of your ATOL protected package, all payments for your ATOL protected holiday made by direct debit will be automatically refunded.
The CAA have started the process of refunding these payments and expect they will be received within 14 days.
If you paid the full amount of your booking, including your deposit, via direct debit, you don’t need to take any action.
If you paid Thomas Cook direct by direct debit and haven’t received an automatic refund of your direct debits amounts by Monday October 14, and haven’t received any communication from the CAA about your direct debit refund, submit a claim here.
If you paid any amount via a different payment method, such as cash, credit card or cheque, you will need to claim for that amount.
Payments made by other methods other than direct debit and flights were with Thomas Cook
If you made a payment for any part of your ATOL protected package by debit card or credit card payments, charge card, gift cards, vouchers, cash, cheque or bank transfer you will need to make an online claim.
Flights booked with an airline other than Thomas Cook
If your flights were with another airline, you may still be able to travel if you wish but you don’t have to and can claim for a refund under the ATOL scheme if you prefer.
Should you wish to travel, you must contact your airline to confirm your ticket is still valid and continue to do so right up until the date of departure.
If you are not able to or choose not to travel, you will need to make an online claim here.